Salon policies
Policies
Please take a moment to read our salon policies before your appointment. These are in place to ensure a smooth experience for all our clients.
Cancellation & deposit policy
No cancellations or changes allowed within 2 days of the appointment. We require a non-refundable 50% deposit for all bookings. To change or cancel a booking a notice period of 48 hours must be given. Notice under this period will result in the loss of deposit. If you are late to your appointment it may mean that the treatment cannot be carried out or be carried out in full. If partial treatment is carried out in the treatment time remaining the treatment would be at full cost. If the treatment cannot be carried out (or if an appointment is missed or forgotten) the deposit will be lost, a new booking can be made for you and a new deposit will be required to secure this booking. Appointments are reserved based on the treatments booked. Any treatment removed or changed at the time of the appointment, or after the appointment has commenced, will remain chargeable at the full booked price. By proceeding with a booking with us and paying the required deposit, you the client confirm you have read, understood and agree to be bound by our deposit and booking policies. These policies form part of the online booking agreement between client and Wax Etc Ltd. If you have any questions please contact us.
Patch test policy
A patch test is required at least 48 hours before your first lash lift, lash tint or brow tint treatment. This is for your safety and cannot be skipped. Please contact us to arrange a patch test before or immediately after booking these services.
Privacy — what information we collect
For your treatment to be carried out with us we must take some information from you. This includes full name, contact details, date of birth, medical history, allergies, consultation notes and appointment history. This information is collected to ensure you are suitable for treatment, maintain accurate treatment records, provide services, contact clients and comply with our insurance and legal requirements. Your information is stored in a secure password-protected system (Timely), only accessed by relevant staff members. This information would only be shared in the event of an insurance claim, or when legally required. This information will be stored in accordance with GDPR and insurance requirements for the time necessary only. You have the right to access your data at any time, ask for corrections or request deletion. If you have any questions regarding this, please contact us.
Privacy — how we use your information
Your information is used solely to manage your appointments, respond to enquiries and communicate relevant updates about your bookings. We will never sell or share your data with third parties for marketing purposes.
Privacy — how we store your data
Your data is stored securely. We retain appointment and contact records only for as long as necessary to provide our services and meet any legal obligations. You can request deletion of your data at any time by contacting us.
Privacy — your rights
You have the right to access, correct or request deletion of any personal data we hold about you. To exercise any of these rights, please contact us at enquiries@waxetc.co.uk and we will respond promptly.
Cookies
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Still have questions?
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